How does it work?

General

What's Sounds Market?

Sounds Market is the secondhand specialized website for musical instruments and DJ gear. It's a community formed by thousands of musicians and DJ in Europe, founded by and for musicians in 2018 with the objective of offer the best service as possible for such an active secondhand market as the musical gear is.

On Sounds Market you can buy certified pre-owned products from Sounds Market's technical team that are sold with a one-year warranty, or you can buy and sell pre-owned products safely to other users in our community.

To achieve this objective, Sounds Market counts on a totally secure online payment method, with the option of doing refunds, and a logistic and shipping service adapted to musical instruments and DJ gear, which could be really fragile and expensive items, and therefore they may require specialization. This is why we offer a tailored, personalized and proactive care with any doubt or concern that our buyers and sellers could have. Thanks to our excellent service, Sounds Market is the most secure secondhand platform with better reviews from their customers.

Sounds Market is much more than a secure and specialized secondhand with specific filters to search your dream gear or list an item for sale. We also count on a blog, also only in Spanish, where every week we publish new content for musicians and DJ.

How can I create a Sounds Market account?

To create a Sounds Market account, you only have to press the button “Login / Sign up”. It's for fee and it's a very fast and process, which lasts only a few seconds. You can do it through your email address, your Facebook account or your Apple ID.

To navigate through our website you don't need to have an account, but you'll need to create one in order to list items for sale, purchase items or chat with other users.

In which countries does Sounds Market work?

Sounds Market operates in all the countries from the European Union, including islands in the Mediterranean Sea. Nonetheless, shipping to islands may have an extra cost for the buyer as this kind of operations are more expensive for shipping companies.

Shipping from or to Canary Islands, Ceuta o Melilla won't be possible due to bureaucratic aspects and the high prices from logistic providers.

How can I be a PRO user?

If you want to be a Professional Sounds Market user, plase write us an email to info@soundsmarket.com and we'll review your case personally, because not everyone can be a PRO user in Sounds Market.

Can I buy or sell without using Sounds Market's secure payment method?

Sounds Market was created to be the most secure way to buy and sell second hand musical gear, so you can buy and sell without any concern. This is why we have the most secure way to pay online and ship musical instruments and DJ gear, offering the option of doing a refund if your purchase is in bad conditions when you receive it, and advising personally buyers and sellers if they have any doubt or need help.

Do not trust any buyer or seller who suggest you to use other payment and logistic method different from ours, because most probably he or she will be trying to scam you, and if that happens, as you won't have used our payment and logistic method, we won't be able to help you or to compensate you.

If you prefer to close your deal in person with the buyer or the seller without using our payment and logistics method, you won't have the option of asking for a refund. Please be aware of the risks of closing a deal by hand before choosing this option (for example: letting strangers come to your home to test the gear, counterfeit money...).

How does software licenses are transferred between buyers and sellers?

We are a second hand specialized platform for musicians, DJ and producers, and therefore, we also manage software license transferring between users. To transfer a software license to another user, please follow the instructions of the manufacturer, and in case of doubt, please write us to info@soundsmarket.com and we'll personally help you transfer the license.

Be aware that if you are the seller and you included the software license in your sell, until you have freed the license so the buyer can use it, we may not be able to transfer you the money for your sell.

Certified Products

What does it mean that the products are certified?

Apart from buying and selling to other private users of our website, you can also buy products whose seller is Sounds Market, which are distinguished from the others by having the label ""Certified"". These are second-hand products whose functioning has been certified by the Sounds Market technical team and are sold with a one-year warranty, as well as free shipping and the possibility of paying in instalments (depending on the country from which the purchase is made).

How does the one-year warranty work?

All certified products come with a one-year warranty. This warranty covers any damage that appears during the 12 months following the purchase of the product, as long as it is not a damage resulting from misuse of the product. For more information, you can consult the section "8.3.2. Warranty of products sold directly by Sounds Market" in our Conditions of Use.

From which countries can I buy Certified products?

From almost any country in the European Union (if your country is not listed in the checkout process, please contact us to see if we can process your order). Depending on the destination country, shipping supplements may apply.

Is it possible to buy in person?

Sounds Market is not a physical shop. However, it is possible to pick up your order in person at our warehouse in Barcelona (Spain) or in other European cities that are detailed in the description of each advertised product. You can pay for your order in advance through our website, or at the time of collection by credit card or bank transfer.

What payment methods can I use?

In Sounds Market you can make your purchases by credit card, bank transfer or payment in instalments through SeQura or Cetelem (availability depends on the country and price of the product). It is not possible to pay in cash when buying in person. During the purchase process of a product on our website you will see which payment methods are available in your area.

For sellers

How can I list an item in Sounds Market?

Listing an item for sale in Sounds Market is really fast and simple. To do it, just press the button "Sell your gear" on the screen. If you don't have a Sound Market account or if you are not logged in, we'll ask you to sign up or log in before creating your listing.

Once you have signed up or logged in, you only need to follow the following steps we'll ask you in order to complete your listing:

  1. Select the type of listing you want to publish:
  2. Select the family (for example: “String instruments”), the category (for example: “Guitars”) and kind of instrument (for example: “Electric guitars”). It's very important to categorize well your item so other user can find it easily, but be aware that some families don't have any category (for example: “Lighting and stage”) and some categories don't have any instrument (for example: “Pianos”).
  3. Title: it's very important to write correctly the brand and model of the item you are listing, because if you do any mistake (for example, you write “Pionner” instead of “Pioneer”, or “Denom” instead of “Denon”), maybe our search engine won't be able to list it when a potential buyer is looking for the item you're selling.
  4. Condition: Select the conservation condition of your item. Please, be honest, because if the buyer receives it in worst conditions than what you said when listing your item for sale, he or she will be able to ask for a refund, and therefore, we'll have to cancel your sell.